Clinical Communication

How to Introduce Evive to a Client

Provides practical scripts and framing strategies for introducing Evive across different client presentations — motivated, ambivalent, and resistant — with emphasis on follow-up as the key engagement driver.

The Core Framing

The most effective introductions position Evive as an extension of your work together — not a replacement for it, and not a self-help app the client is being handed off to. The therapeutic relationship is the point of introduction, and it remains the anchor.

A simple framing that works across many presentations: "There's a platform I sometimes recommend to clients. It has tools and content that can help you practice some of what we work on here. I can point you to specific things that might be useful for you."

For Motivated Clients

Clients who are already engaged and goal-directed tend to respond well to the specific value proposition. You can lead with the lesson library: "There's content in here on [craving management / urge surfing / financial recovery] that maps directly to what we've been doing. I'd love for you to try it this week and tell me what you thought."

For Ambivalent Clients

Low-pressure introduction works best. Avoid framing Evive as treatment or as something they "should" do. Instead: "It's not for everyone, but some people find it useful to have something they can turn to when things come up between sessions. No commitment required." The Manage pathway is often a good entry point for ambivalent clients.

For Resistant Clients

Don't push. Plant the seed. If a client is resistant to any formal support framing, you can simply mention that it exists: "If you ever feel like having something available on your phone — just in case — there's a free resource called Evive. No pressure to do anything with it." Consider leaving a handout (available in the Resources section of this portal) in your waiting room.

Common Client Questions

See KBA 9 for a full FAQ you can use to prepare for client questions.

Provider Note

The single most important thing you can do is follow up. Clients who know you'll ask about their experience with Evive are significantly more likely to engage with it. Even a brief check-in — "Did you try any of those lessons?" — signals that you view it as a meaningful part of their care.